Use this guide if you're unable to view app functionality or receive a blank screen upon opening the extension in Google Slides. Please follow these troubleshooting steps in order:

Written by Rajesh Vora

February 26, 2025 1:24 PM (PST)

Step 1: Check for Organizational Restrictions

School/District Accounts: Many educational institutions block Google Workspace Extensions through their Admin Console settings.

• If you're using a school or work email (@schooldomain.edu or @district.org), try using a personal Gmail account instead (@gmail.com)
• Sign up for our Add-On using your personal Gmail account
• Create new Google Slides documents using this personal account when using our Add-On

If you're a school admin and would like to enable everyone in organization to access the extension, you may refer to the official guide from Google:

Unblock Extension for Organization (Admin Guide)

Step 2: Fix Account Sign-In Issues

If you're still experiencing issues or are already using a personal account, try one of these methods:

Option A — Sign out of all accounts and sign back in

1. Go to https://accounts.google.com/
2. Click your account icon in the top right
3. Select "Sign out of all accounts" at the bottom
4. Sign back in with only the account you need for our extension
5. Try the extension again

Option B — Create a separate Chrome profile

1. Click the profile icon in Chrome